Knowledgebase

Prior to requesting a domain name transfer, there are a few requirements that most registrars will require you to meet before they will process your request to transfer to a new registrar:

1. Before submitting a domain name transfer request, please check the accuracy of the information listed in the WHOIS Database for your domain.
2. To accept and receive the proper authorization and security codes, you must be listed as the Administrative Contact for the transferring domain.
3. As the Administrative Contact for the domain, you should have access to the email address listed as a contact point in the WHOIS Database. Most registrars will send a confirmation email to this address.
4. The domain name must be older than 60 days. Registrars are unable to transfer domain names unless they have been registered for more than 60 days.
5. Ensure your domain is not in a Registrar-Lock or Hold status. Some registrars automatically place your domain in a Registrar-Lock status for security purposes. Contact your registrar to remove the domain’s status. Or if you have access to the domain’s management settings, remove the status.
6. Verify your domain is not currently expired. We recommend transferring domains prior to the 14 day expiration date. All transferring domains, non-expired, receive an automatic 1 year renewal at the time of transfer.

All .com, .net, .org, .info, .us, .info and .biz top-level-domains (TLD) require a security authorization code (EPP Key) before any gaining or losing registrar may attempt to transfer the domain. You can obtain an EPP Key by contacting your current registrar. The EPP Key is generally delivered by confirmation email to the listed Administrative Contact’s email address listed in the WHOIS Database.

To access the information listed in the WHOIS Database for your domain, you must have modification rights to the domain or be listed as an Administrative Contact, Billing Contact or Technical Contact before you can update the listed information. Please contact your current registrar’s support department if you need assistance.

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